pupdate — Terms of Service

Effective date: July 9, 2026 Terms version: 1

These Terms of Service ("Terms") are a binding agreement between you and Nabeel Hingun, the developer of pupdate ("pupdate," "we," "us"), governing your use of the pupdate mobile application and the pupdate.app website (together, the "App"). By tapping "I agree & continue," creating a dog profile, or otherwise using the App, you accept these Terms. If you do not agree, do not use the App.

PLEASE READ SECTION 2 (NOT VETERINARY ADVICE), SECTION 8 (DISCLAIMER OF WARRANTIES), SECTION 9 (LIMITATION OF LIABILITY), AND SECTION 11 (ARBITRATION AND CLASS ACTION WAIVER). THEY AFFECT YOUR LEGAL RIGHTS.

1. What pupdate is

pupdate is a logging and training tool for puppy owners. It helps you record events (potty trips, meals, naps, notes), estimate when your puppy may next need a potty trip, and track training progress over time. Its predictions and statistics are automated estimates computed from the entries you log — they are only as good as the data you enter, and they can be wrong.

2. NOT VETERINARY ADVICE — READ THIS

THE APP IS AN INFORMATIONAL LOGGING AND TRAINING TOOL ONLY. IT DOES NOT PROVIDE VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT, AND IT IS NOT A SUBSTITUTE FOR CARE BY A LICENSED VETERINARIAN.

• Nothing in the App — including predictions, statistics, coach responses, reminders, or any other content — is medical or veterinary advice, and no veterinarian–client–patient relationship is created by using the App.
• Always consult a licensed veterinarian for any question about your pet's health, behavior, diet, or medication.
• If you believe your pet is sick, injured, or in danger, contact your veterinarian or an emergency animal hospital immediately. Do not rely on the App and do not wait for the App to tell you anything. The App is designed to stay silent about health; silence from the App never means your pet is healthy.
• The App's coach feature answers questions about logging, potty timing, sleep, and training progress only. It deliberately declines health questions. Any general educational content in the App is not tailored to your pet.

3. You are responsible for your pet

You acknowledge and agree that:

• You alone are responsible for all decisions about your pet's care, health, and safety. You will exercise your own judgment and consult qualified professionals, and you will not make care decisions based solely on the App.
• You assume all risk arising from your use of, or reliance on, the App, including the risk that predictions, statistics, reminders, or other content are inaccurate, incomplete, delayed, or missing.
• Reminders and notifications are best-effort. They depend on your device settings, operating system behavior, and the data you log, and they may fire late, early, or not at all. Never rely on the App to remind you of anything essential to your pet's health or safety.

4. Eligibility

You must be at least 13 years old to use the App. If you are under the age of majority where you live, you may use the App only if a parent or legal guardian reviews and agrees to these Terms on your behalf.

5. Your data and license to use the App

• Your entries are yours. You retain all rights to the logs, notes, and photos you create in the App. They are stored on your device and, if you enable iCloud, in your own iCloud account (see the Privacy Policy). We do not receive them.
• We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on Apple-branded devices you own or control, as permitted by the Apple App Store terms.
• The App, including its design, text, graphics, code, and branding, is owned by us or our licensors and is protected by intellectual-property laws. Except for your own entries, no rights are granted other than the limited license above.
• If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

6. Household sharing and exports

• The App lets you share your dog's log with household members via iCloud. You control who you invite; anyone you invite can view and add to the shared log, and their entries are attributed within the household. Only share with people you trust, and use the App's controls (or iCloud settings) to stop sharing.
• The App lets you export your logs (for example, as a file to show your veterinarian). Once you export or share data outside the App, we have no control over it and no responsibility for it.

7. Acceptable use

You agree not to: (a) use the App for any unlawful purpose; (b) reverse engineer, decompile, or attempt to extract the source code of the App except to the extent the law permits it despite this restriction; (c) interfere with or disrupt the App; (d) misrepresent App output as veterinary advice, yours or anyone else's; or (e) use the App to harm any person or animal.

8. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (a) THE APP'S PREDICTIONS, STATISTICS, REMINDERS, OR OTHER CONTENT WILL BE ACCURATE, TIMELY, OR COMPLETE; (b) THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; OR (c) ANY DATA (INCLUDING iCLOUD SYNC) WILL NOT BE LOST OR CORRUPTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, LOSS OF USE, OR VETERINARY OR OTHER COSTS, ARISING OUT OF OR RELATED TO THE APP OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE APP OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) FIFTY U.S. DOLLARS (US $50) OR (b) THE AMOUNTS YOU PAID US FOR THE APP IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.
• THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL BASIS OF THE BARGAIN: THE APP IS OFFERED FREE OF CHARGE AND WOULD NOT BE OFFERED WITHOUT THEM. THEY APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT THE LAW ALLOWS.

10. Indemnification

You will defend, indemnify, and hold harmless pupdate (including any successor entity) and its agents from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of (a) your violation of these Terms, (b) your violation of any law or third-party right, or (c) decisions you make about any pet's care.

11. ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES INDIVIDUALLY AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

• Informal resolution first. Before filing a claim, you agree to email pupdate.support@gmail.com with a description of the dispute and give us 30 days to resolve it informally.
• Binding arbitration. Any dispute arising out of or relating to the App or these Terms that is not resolved informally will be finally resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitrator (not a court) resolves all disputes, including the scope and enforceability of this arbitration agreement. Arbitration will take place in California or, at your election, by video/telephone or in your county of residence; AAA's consumer fee schedule applies.
• Small-claims carve-out. Either party may instead bring an individual claim in small-claims court in California or your county of residence, if it qualifies.
• CLASS ACTION WAIVER. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. This waiver does not limit any non-waivable right you may have to seek public injunctive relief; any claim for public injunctive relief that cannot be arbitrated on an individual basis under applicable law shall be stayed and decided by a court after arbitration of all arbitrable claims. If this waiver is otherwise found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the waiver's unenforceability shall not affect the remaining disputes.
• 30-day opt-out. You may opt out of this arbitration agreement and class waiver by emailing pupdate.support@gmail.com within 30 days of first accepting these Terms, with your name and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

12. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in California.

13. Apple-specific terms

These Terms are between you and pupdate only — not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content, has no obligation to furnish maintenance or support, and is not responsible for addressing any claim by you or a third party relating to the App (including product liability, legal compliance, consumer protection, or IP claims). In the event the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price (there is none for a free app); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in an embargoed country and are not on any U.S. government restricted-party list.

14. Changes, termination, and survival

• We may update these Terms. If a change is material, the App will ask for your fresh agreement (the in-app terms version will increase) and the website will show a new effective date. Continued use after the effective date constitutes acceptance.
• We may suspend or discontinue the App (or any feature) at any time. You may stop using the App at any time; you can delete all App data on your device from within the App's settings.
• Sections 2, 3, 5 (your ownership), 8–13, and this sentence survive any termination.

15. Miscellaneous

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a reorganization or transfer of the App (including to a successor entity such as a newly formed company). These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the App.

16. Contact

Questions about these Terms: pupdate.support@gmail.com